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FAQ

We are expecting pre-orders to be shipped by March 2021. We will keep our waitlist customers updated via email.
Shipping time is determined by the shipping method selected during checkout and address.
Yes! We ship worldwide.
We have tested our rings in a pressure chamber to an equivalent depth of 10m. You should be fine doing the dishes, taking a shower, or going to the beach.
Our rings are made from a high-quality scratch-resistant zirconia ceramic.
For the Ceramic NFC Ring: 888 bytes, 7104 bits
You can easily buff scratches out with a microfibre cloth and some t-cut type polish.
Please visit our device compatibility page
We’ve tested on a number of devices such as the Samsung S3, S4, Nexus - please see our device compatibility page
The sweet spot is the place on your device where the ring is read most easily. Often this is right over the NFC antenna.
Try to roll your ring over the sweet spot of your device. It can take a little bit of practice to get used to using the Statis Ring. Our development team is constantly working on ways to improve operating performance.
This depends on the type of phone you have and how thick the exterior casing is.
Please check your confirmation email once the order has been placed. If an order needs to be changed or cancelled after being processed, please contact us immediately. If you have made an error in your delivery address, please contact us via email info@statisring.com immediately. If your order has already been shipped, we cannot accept responsibility for incorrect details entered.
Statis offers a 14-day return policy after the item(s) has been shipped from our warehouse.

To be eligible for a refund or exchange within this period, your product must be:

1. In the same condition as sold (plastic clip intact and clear screen on watch dial) with the original box

2. You must have proof of purchase (Order # & Name)

For a more information on how to return an item(s) please see our RETURNS page
Statis offers a 1 year manufacturer’s warranty.
Any errors caused by the manufacturing of the smart ring such as defects will be covered by warranty.
Our 1 year warranty does not include any damage caused to the smart ring through everyday use eg. dropping your ring, bumps, wear and tear etc. The manufacturer’s warranty also does not include general ‘wear and tear'.
If you believe there is an issue or fault with your ring, please contact us at info@statisring.com stating your name, order number and a detailed description.

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